Process Improvement

Six Sigma for IT Management

Quality management has played an important role in the success of many corporations over the world. Six Sigma is a proven methodology for process improvement and it is quickly gaining ground in a wide variety of businesses. Nowadays, IT is a fundamental part of business and business processes. By combining Six Sigma and IT management, it demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.

Throughout the course, participants are expected to give an appreciation on how Six Sigma and ITIL (the Information Technology Infrastructure Library) can complement each other. Examples of practical techniques are illustrated to enable IT professionals to apply in their organization.

Course Outline

1. Introduction of Six Sigma
2. Introduction of ITIL (the Information Technology Infrastructure Library)
3. Combining Six Sigma and ITIL
4. Six Sigma approach to IT process improvement
5. Best practices of applying Six Sigma in IT management
6. Case-sharing

One-day workshop

Time: 9:00-17:30

For course enquiry, please contact us on 21110323 or email to [email protected].